Terms of use

This is a translation. If it differs from the Arabic version, the Arabic version applies. Read the Arabic version

By using the TOYZ app, you agree to the following. It is written to be read, not scrolled past.

The service

TOYZ is an app for ordering toys and having them delivered within the State of Kuwait. We do not deliver outside it, and the areas we serve are shown to you when you choose your address.

Your account

Your account is created with your phone number and a code sent to you on WhatsApp. There is no password, so there is nothing to be stolen or forgotten — but it does mean that whoever has your number has your account. Look after your number and your device, and tell us at once if you lose either of them.

You must be old enough to enter into a contract. The account is yours alone, and we may suspend it if it is used for fraud or abuse.

Prices

All amounts are in Kuwaiti dinars (KWD). The price you see is the price our system works out — the app shows it and does not calculate anything itself — and the delivery fee is set by the area of your address and is shown before you confirm.

Prices may change. If the price of an item in your cart changes before you pay, we stop you and show you the difference rather than passing it on silently.

An order is not confirmed until availability is confirmed

Payment

Payment is either online or on delivery, and you see which of them are available when you complete your order.

With online payment, the amount may first be held and then only the final amount taken once availability is confirmed, or the full amount may be taken and the difference returned. The result is the same either way, and what you see in the order details is what actually happened.

The payment page is not ours: it opens inside the app and is run by the payment gateway, and your card details do not pass through us. If the result of a payment has not been settled, the order does not appear in your list of orders yet — we do not show an order when we do not know whether it was paid.

Delivery

When your order is confirmed, we fix a delivery time for you, and it stays as it is and does not change afterwards. If we cannot keep to it, we tell you.

The address must be correct, and someone must be there to receive the order. If it cannot be handed over, the order may be sent back.

Cancellation

You can ask to cancel as long as the order has not reached a stage where that is no longer possible, and the app tells you at every moment whether cancelling is available. Anything you paid is returned by the same payment method.

Returns

The conditions for returns, and what each product accepts, are on the returns and refunds page.

What we do not guarantee

• Pictures are for illustration, and the colour or the packaging may differ from what is in the picture.
• Product descriptions and their suggested ages come from their source, and we show them as they are.
• The service is provided as it is. We work to keep it running at all times, but we do not guarantee that it will never be interrupted or that the software will never make a mistake.

Our liability to you for any order is no more than what you paid for it. This does not take away any right that Kuwaiti law does not allow to be taken away.

Changes to these terms

We may change them, and the date on this page changes with them. If you keep using the app after a change, you accept it.

Governing law

These terms are governed by the laws of the State of Kuwait, and its courts have jurisdiction.

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